Your privacy is important to us. This Privacy Policy explains how AgroHub Ghana collects, uses, and protects your personal information.
Last updated: December 2024
AgroHub Ghana Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").
By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
We may collect the following types of personal information:
We automatically collect certain information about your use of our Service:
We use cookies and similar tracking technologies to enhance your experience:
We use your information to provide, maintain, and improve our Service, including processing orders, managing your account, and providing customer support.
We may use your contact information to send you important updates about your orders, account changes, and Service-related communications.
We use your information to personalize your experience, recommend products, and provide relevant content based on your preferences and behavior.
We analyze usage patterns to improve our Service, develop new features, and enhance user experience.
We may use your information to comply with legal obligations, enforce our Terms of Service, and protect our rights and interests.
We may share your information with trusted third-party service providers who assist us in operating our Service, including payment processors, delivery partners, and analytics providers.
We may share information with farmers, producers, and other business partners to facilitate order fulfillment and improve service quality.
We may disclose your information if required by law, court order, or government regulation, or to protect our rights and the safety of our users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
We may share your information with your explicit consent for specific purposes not covered in this Privacy Policy.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We use industry-standard encryption technologies to protect sensitive information during transmission and storage.
Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.
You have the right to access your personal information and request a copy in a portable format.
You can update or correct your personal information through your account settings or by contacting us.
You may request deletion of your personal information, subject to certain legal and operational requirements.
You can opt out of marketing communications and certain data processing activities through your account preferences or by contacting us.
You can manage cookie preferences through your browser settings or our cookie preference center.
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retained until account deletion or 3 years of inactivity
Retained for 7 years for accounting and legal purposes
Retained for 3 years for customer service purposes
Anonymized and retained for up to 2 years
Your information may be transferred to and processed in countries other than Ghana. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.
We primarily store and process your information within Ghana, but may use cloud services and third-party providers located in other countries for technical and operational purposes.
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you use.
We are not responsible for the privacy practices or content of third-party websites or services.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: privacy@agrohub.farm
General Inquiries: hello@agrohub.farm
Phone: +233 30 123 4567
Address: AgroHub Ghana Limited, No. 123 Independence Avenue, Accra, Ghana
We have appointed a Data Protection Officer to oversee compliance with data protection laws and address privacy concerns:
Data Protection Officer: dpo@agrohub.farm
Phone: +233 30 123 4568
Response Time: Within 72 hours