We want you to be completely satisfied with your purchase. Learn about our return and exchange policies for fresh produce and other products.
We stand behind the quality of our products. If you're not satisfied with your purchase, we'll make it right. Here's how our return process works.
Returns accepted within 24 hours of delivery for quality issues
Returns accepted within 7 days of delivery
Returns accepted within 14 days of delivery
Follow these simple steps to initiate a return or exchange.
Reach out to our support team within the return window to initiate your return.
We'll review your request and provide return authorization if eligible.
Package the items securely using original packaging when possible.
We'll arrange for pickup or provide return shipping instructions.
Learn about our refund process and timeline.
Within 1-2 business days
Within 2-3 business days
Within 3-5 business days
Within 5-7 business days
Refunds are processed to the original payment method used for the purchase.
If you paid with mobile money, the refund will be sent to the same mobile money account.
Bank transfer refunds may take 3-5 additional business days to reflect in your account.
In some cases, we may offer store credit as an alternative to cash refunds.
Need a different size, variety, or quantity? We offer exchanges for most items.
Our support team is here to help you with any return or exchange questions.